Lakeshore IT's Modern Collaboration

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Access Gateway

A network device that connects different types of networks, such as IP-based networks and traditional telephony networks, enabling communication 

between them.

Automatic Call Distribution (ACD)

A telephony system feature that automatically routes incoming calls to the most appropriate agent or department based on predefined rules.

Automated Attendant

An automated system that answers incoming calls and provides callers with a menu of options to route their call without human intervention.

Basic Rate Interface (BRI)

An ISDN service offering two 64 Kbps bearer (B) channels and one 16 Kbps data (D) channel, typically used for voice and data transmission in small-scale setups.

Call Manager (CCM)

A software-based call processing system that manages IP telephony calls, providing features like call routing, signaling, and device registration.

Direct Inward Dialing (DID)

A service that allows external callers to directly reach an internal extension without going through a receptionist or main phone number.

Domain Name System (DNS) Gateway

A system that translates domain names into IP addresses, enabling devices to locate and communicate with each other over IP networks.

IP (Internet Protocol)

A set of rules governing how data packets are addressed and transmitted across networks, forming the foundation of internet communication.

IP Integrated Voice Response (IP IVR)

An IP-based system that interacts with callers through voice and keypad inputs, often used for self-service applications like account inquiries.

IP Phone

A telephone that uses IP technology to transmit voice over a data network instead of traditional circuit-switched networks.

Integrated Services Digital Network (ISDN)

A set of communication standards for transmitting voice, video, and data over traditional telephone networks using digital signaling.

Private Branch Exchange (PBX)

A private telephone network used within an organization that manages internal and external calls, often providing advanced features like call forwarding and voicemail.

Plain Old Telephone Service (POTS)

The traditional analog voice service provided over copper telephone lines.

Primary Rate Interface (PRI)

An ISDN service offering 23 B channels and one D channel in North America (or 30 B channels and one D channel in Europe), used for larger-scale voice and data transmission.

Public Switched Telephone Network (PSTN)

The global network of circuit-switched telephone systems that provides traditional voice communication services.

Quality of Service (QoS)

A set of technologies and policies that prioritize certain types of network traffic (such as voice or video) to ensure performance and reduce latency.

Softphone

A software application that enables voice calls over IP networks using a computer or mobile device instead of a physical phone.

Trunk

A communication line or link that carries multiple voice or data channels between two points, often used to connect PBXs or networks.

Unified Messaging

A system that integrates different message types (voicemail, email, fax) into a single interface for easier access and management.

Voice over IP (VoIP)

A technology that enables voice communication over IP networks instead of traditional telephone lines.